Privacy Policy

Last updated: 17 September 2026.

Information you provide

ERPCV processes the information you submit to use its services. This may include your name, email address, telephone number, location, platform specialism, CV content, target role, job descriptions, and advisory questions. Account and order records are used to connect you with your purchases and documents.

Only include career information you are entitled to share. Remove confidential client data, identification documents, and unrelated sensitive information from uploaded files. Obtain a referee’s permission before including their contact details in a reference sheet.

How your information is used

For free diagnosis, your uploaded CV, extracted text, target role and assessment are stored privately to let you continue without uploading again. Anonymous workflows can be recovered in the same browser for seven days using an essential secure cookie. After that window, recovery is disabled and unclaimed files and records are removed by scheduled cleanup. Signing in associates the workflow with your verified account so your CV and assessment remain available for subsequent processing. Replacing a CV does not alter earlier purchased documents. If you consent to an AI-assisted assessment, the extracted text and optional target role are sent to Anthropic to produce your review. Anthropic processes this information under its applicable data policies. Operational logs contain technical status and support references, not CV content.

Failed assessment responses, including partially received replies and withheld rewrite examples, are retained privately for 30 days for reliability investigation. These replies can contain CV excerpts. They are accessible only to authorised service administrators, are separate from operational logs, and are removed by scheduled cleanup after expiry. This diagnostic retention also applies when an anonymous workflow expires.

Career information is used to analyse your CV and prepare the documents you request. Contact and account details support account access, service communication, order history, and delivery. Job-search and application-tracking information supports the actions you choose within your workspace.

Payment and operational records are used to process orders, reconcile payments, prevent duplicate fulfilment, diagnose failures, and support the service. Marketing permission, when requested, is separate from communications needed to complete a transaction.

Service providers

The service uses infrastructure and specialist providers for hosting, authentication, database storage, payment processing, AI-assisted document preparation, and email delivery. Your submitted career content may be processed by the AI provider to generate the requested output. Card details are entered through the payment provider’s checkout rather than stored as raw card information by ERPCV.

Providers may process information in countries other than your own. Their applicable service terms and privacy notices also govern the processing they perform. Links to external job applications and social profiles lead to independent services with their own privacy practices.

Access and protection

For account security and abuse investigation, we record successful and failed sign-in attempts through our website, including the email address, time, sign-in method, outcome, raw IP address when supplied by our trusted hosting provider, and browser user-agent information. Detailed sign-in records are retained for 90 days and removed by scheduled cleanup. Aggregate account sign-in counters are retained indefinitely. Authorised administrators can view these security records; this reporting does not expose your CV content.

Account access is required for customer-specific orders and downloads. Administrative access is restricted to authorised users. Keep access emails and download links private, and sign out when using a shared device. No online system can promise absolute security.

Keeping and correcting information

Review source details and generated documents for accuracy. Information may be retained to provide account history, make purchased documents available, resolve service issues, and meet applicable record-keeping obligations. Do not use ERPCV as your only archive; keep copies of documents you need.

For questions about your information, correction, access, or deletion, use the private support form. Identify the account concerned, but do not send sensitive information in public messages. Identity verification may be needed before an account-specific request can be handled. Some transaction records may need to be retained even when other content is removed.

Cookies and account sessions

Authentication and session technologies are used to support account access and the customer journey. Browser settings can restrict stored data, but doing so may affect sign-in and other service functions. External services you choose to open may set their own cookies.

Appearance, attribution and newsletter preferences

Your chosen appearance is saved in this browser. Optional campaign attribution is off until you accept it in cookie settings. If accepted, up to five campaign fields from the page URL are stored locally, each limited to 100 characters. Rejecting optional attribution clears that saved campaign information. Essential account and CV workflow storage is not affected.

Newsletter signup is separate from purchasing or assessing a CV. We store your email and opt-in status only when you request newsletter updates, and require email confirmation before subscribing you. Confirmation links expire after 24 hours. You can unsubscribe using the link in the email. Unconfirmed and unsubscribed records older than 30 days are eligible for cleanup when new requests are processed. Short-lived hashed request identifiers limit abuse; raw IP addresses are not stored in the newsletter records.

Changes to this information

This page may be updated when the service or its processing changes. Review the current version before submitting new information. The date above identifies the most recent revision of this notice.